Privacy Policy – pakg Online Casino Pakistan

This Privacy Policy explains how pakg, operating at pakg.ws, collects, uses, stores, and protects the personal information of its registered players and website visitors. It applies to all players based in Pakistan and to anyone accessing the pakg platform from Pakistan.

By registering an account or continuing to use the pakg platform, you acknowledge that you have read this Privacy Policy and agree to the collection and processing of your data as described herein. If you do not agree, you should not create an account or use the platform.

This policy is written in plain English so that Pakistani players can understand exactly what they are agreeing to — without having to wade through pages of legal language to get to the substance. If anything here is unclear, contact our support team and we will explain it directly.

2.1 Registration Information

When you create a pakg account, we collect the following information that you provide directly:

• Full name as it appears on your CNIC
• Pakistani mobile number
• Email address
• Date of birth (to verify you are 18 or older)
• City of residence
• Account username and password (password stored only in hashed form — never readable by pakg staff)

2.2 Identity Verification Data

Before processing your first withdrawal, pakg requires identity verification. This involves collecting:

• A scan or photograph of your CNIC (front and back)
• A selfie photograph for liveness verification, where required
• Proof of payment method ownership (e.g., screenshot of registered Easypaisa/JazzCash account matching your name)

This information is used only for identity verification purposes and is stored securely. It is never used for marketing, profiling, or any purpose beyond confirming your identity and preventing fraud.

2.3 Transaction Data

pakg maintains records of all financial transactions on your account, including deposit amounts, dates, payment methods used, withdrawal requests and their processing status, bonus credits and wagering progress, and net win/loss records per gaming session. These records are required for financial accountability and regulatory compliance.

2.4 Technical and Device Data

When you use the pakg platform — whether on mobile or desktop — we automatically collect certain technical information:

• IP address at the time of login and during active sessions
• Device type, operating system, and browser version
• Mobile network carrier (for mobile users)
• Session duration and pages or games accessed
• Error logs and crash reports (to identify and fix technical issues)

2.5 Communications Data

If you contact pakg support through any channel — live chat, email, or in-platform messaging — the content of those communications is recorded and stored for quality assurance purposes and to allow follow-up on ongoing queries. Communications are retained for a minimum of 12 months.

pakg uses the personal data it collects for the following purposes, each of which is necessary for the operation of the platform or for compliance with legal obligations:

3.1 Account Management

Your registration information is used to create and manage your pakg account — including enabling login, storing your preferences, tracking your bonus eligibility, and maintaining a record of your account history. Without this data, a functional individual account cannot exist on the platform.

3.2 Payment Processing

Transaction data and payment method information are used to process your deposits and withdrawals in Pakistani Rupees (PKR). pakg shares only the minimum data required with payment processors — specifically your registered name and payment method identifier — to complete each transaction. No additional personal data is transmitted.

3.3 Identity Verification and Fraud Prevention

Identity documents are used to verify that you are who you say you are, that you meet the minimum age requirement of 18, and that your account is being used by its legitimate owner. This data is also used to detect and prevent money laundering, account fraud, and bonus abuse. These are legal obligations that pakg is required to comply with as a licensed operator.

3.4 Platform Improvement

Aggregated and anonymised technical data helps pakg understand how the platform is being used — which games are most played, at what times, on which devices, and over what network conditions. This information is used to improve platform performance, prioritise feature development, and optimise the mobile experience for Pakistani network conditions. Individual player data is never used in this analysis without anonymisation.

3.5 Customer Support

Support communications are stored so that our team can follow up on ongoing queries, maintain a consistent service history for each player, and improve the quality of responses over time. Support agents access only the account data relevant to resolving your specific query.

3.6 Regulatory Compliance

Certain data retention is required by financial regulations and anti-money-laundering laws. pakg maintains records of account activity, transaction history, and identity verification results for legally required periods regardless of whether the account remains active. This data may be disclosed to relevant authorities if legally required.

3.7 Marketing Communications (Opt-In Only)

If you have opted in to receive marketing communications from pakg, we may use your email address or mobile number to send promotional offers, bonus announcements, and platform updates. You can withdraw this consent at any time through your account settings or by contacting support. Withdrawing marketing consent does not affect your account status or access to any platform features.

pakg does not sell, rent, or transfer your personal data to third parties for marketing, commercial profiling, or any other non-operational purpose. Personal data is shared externally only in the following limited circumstances:

4.1 Payment Processors

To complete deposits and withdrawals, pakg shares your registered name and payment method identifier with the relevant payment processor (Easypaisa, JazzCash, NayaPay, SadaPay, your bank, or your card issuer). The data shared is the minimum necessary to execute the transaction. Payment processors are contractually bound to process this data only for the stated purpose.

4.2 Identity Verification Providers

For accounts requiring enhanced identity verification, pakg may use a third-party identity verification service provider. Your CNIC details and any liveness verification data are shared with this provider solely for the purpose of completing the verification process. The provider is bound by a data processing agreement that prevents use of your data for any other purpose.

4.3 Legal and Regulatory Disclosure

pakg may disclose account data and transaction records to government authorities, law enforcement agencies, or regulatory bodies where required by law or by a valid legal order. In such cases, pakg discloses only the data specifically requested and does not volunteer additional information beyond what is legally required.

4.4 Business Transfers

In the event that pakg undergoes a merger, acquisition, or transfer of assets, player data may be transferred to the acquiring entity as part of that transaction. In such circumstances, all player accounts will be notified in advance, and the acquiring entity will be bound by commitments to maintain the privacy standards described in this policy.

5.1 Active Accounts

While your pakg account remains active, all account data including registration information, transaction history, and gaming activity records are retained for the purposes described in Section 3. You may request a copy of this data at any time.

5.2 Closed Accounts

When an account is closed — whether by the player's request or by pakg — the following retention periods apply:

• Transaction and financial records are retained for a minimum of five years from the date of closure to comply with financial regulations
• Identity verification documents are retained for five years from the last transaction on the account
• Support communications are retained for two years from the date of the last communication
• Marketing preference records are deleted within 30 days of account closure

After mandatory retention periods expire, pakg securely deletes or anonymises all data associated with the closed account.

5.3 Requesting Deletion

You may request the deletion of your personal data by contacting pakg support. Where deletion is not possible due to legal retention requirements, pakg will inform you of the specific legal basis for continued retention and confirm which categories of data cannot be deleted and for how long they will be retained.

pakg implements a layered approach to data security that covers both technical and organisational safeguards. The key measures in place include:

• TLS Encryption in Transit — All data transmitted between your device and the pakg platform uses TLS 1.2 or higher, preventing interception during transmission.
• Encryption at Rest — Sensitive data stored on pakg's servers, including identity documents and payment records, is encrypted using industry-standard algorithms.
• Password Hashing — Passwords are never stored in readable form. They are hashed using a cryptographic one-way function so that even pakg's own staff cannot view your password.
• Access Controls — Player data is accessible only to pakg staff who have a legitimate operational need for it. Access is logged and reviewed regularly.
• Two-Factor Authentication — pakg offers two-factor authentication (2FA) for all player accounts. We strongly recommend enabling this in your account security settings.
• Periodic Security Audits — pakg's infrastructure undergoes scheduled security reviews to identify and remediate vulnerabilities before they can be exploited.

7.1 What Are Cookies

Cookies are small text files stored on your device when you visit a website. pakg uses cookies and similar technologies to keep your session active, remember your preferences, and analyse how the platform is used. Without certain cookies, core platform functionality — including staying logged in — would not work correctly.

7.2 Types of Cookies Used

• Essential Cookies — Required for the platform to function. These cannot be disabled without breaking core features. Examples include session authentication tokens and security cookies.
• Functional Cookies — Store your preferences such as language settings, display preferences, and your last visited game category. These are not required but improve your experience.
• Analytics Cookies — Collect anonymised data about how the platform is used — which pages are visited most, where players encounter errors, and which features are underused. This data helps pakg prioritise improvements. No personal identification is possible from analytics cookies.

7.3 Managing Cookies

You can manage cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Note that disabling essential cookies will affect the functionality of the pakg platform, including your ability to stay logged in. Analytics and functional cookies can be disabled without impact on core gameplay.

As a pakg player, you have meaningful rights over your personal data. These are not formalities — they are real rights that pakg will honour. Here is what you are entitled to:

To exercise any of these rights, contact pakg at support@pakg.ws with your account username and a clear description of your request. All data rights requests are acknowledged within 48 hours and resolved within 30 days.

pakg is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe your child has created a pakg account or submitted personal data to the platform, contact us immediately at support@pakg.ws and we will take immediate action to verify and, if confirmed, close the account and delete all associated data.

pakg uses age verification checks during registration and again during identity verification before the first withdrawal. Any account found to belong to a person under 18 will be immediately closed, all funds held pending investigation, and the matter may be referred to relevant authorities where appropriate.

pakg may update this Privacy Policy from time to time. When material changes are made — meaning changes that significantly affect how your data is used or your rights regarding it — pakg will notify all registered players by email and/or by a prominent in-platform notification at least seven days before the changes take effect.

Minor administrative updates, such as contact detail changes or typographical corrections, may be made without advance notice. The "last updated" date at the top of this page reflects when any change — major or minor — was most recently made.

Your continued use of the pakg platform after the stated effective date of any updated Privacy Policy constitutes your acceptance of the updated terms. If you disagree with any change, you have the right to close your account and request deletion of your data before the update takes effect.

If you have any questions about this Privacy Policy, how your data is used, or want to exercise any of your data rights, the pakg support team is available around the clock:

• Email: support@pakg.ws — for data rights requests and detailed privacy queries
• Live Chat: Available in-platform 24/7 — for immediate questions
• FAQ: The pakg FAQ page covers common privacy and account questions

When contacting us about a privacy matter, please include your registered account username and specify whether your query relates to data access, correction, deletion, or another aspect of this policy. This helps us route your request to the right team member and respond as efficiently as possible.